Interview Questions

Define the questions the AI agent asks every caller. Drag to reorder. Add pinned options to guide answers and enable rule-based routing.

Knowledge Base

Articles organised by category. The AI agent searches relevant articles to answer callers and can email the full article after the call.

Categories

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Routing Rules

Rules evaluate caller answers and decide where to create the ticket. Evaluated top-to-bottom — first match wins. If no rule matches, the default Jira config is used.

Jira Configuration

Default Jira settings used when no routing rule matches. Routing rules can override the project, type, and priority per call.

Email Summary

After each completed call, an email summary is sent to your team.

AI Agent Profile

Persona and language settings for the AI voice agent.

API Key

Claude AI is built in when using this tool inside Claude.ai — no key needed. Enter your own Anthropic key to use this tool independently.

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Conversation

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Start a simulated call to begin.
The AI agent conducts the intake interview automatically.

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